Warranty: What's Covered?
Buying a trampoline, monkey bars or swing set is an investment in years of outdoor fun, so it's important to know what protection comes with your purchase.
At Vuly, we back all our items with a comprehensive warranty that covers key components against manufacturing faults and defects. Depending on the part, warranty coverage can extend for up to 10 years.
What Does the Vuly Warranty Cover?
This warranty is for use under normal conditions, and it applies for:-
Trampolines (Vuly/Lift series and Thunder series)
- 120 months [10 years] to the Frame Tubes and Joiner Poles.
- 60 months [5 years] to the Springs (excluding Leaf Springs), and discrete Jump Mat (excluding the print).
- 24 months [2 years] to the Trampoline Shade Cover.
- 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net (including the Jump Mat in models that combine the Jump Mat and Safety Net - e.g. Thunder 1.0 and Thunder Summer), Net Poles and Leaf Springs.
Trampolines (Ultra series)
- 60 months [5 years] to the Frame Tubes, Joiner Poles, Springs, and Jump Mat (excluding the print).
- 24 months [2 years] to the Trampoline Shade Cover.
- 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net and Net Poles.
Trampolines (Flare series)
- 36 months [3 years] to the Frame Tubes, Joiner Poles, Springs, and Jump Mat (excluding the print).
- 12 months [1 year] to the Trampoline Shade Cover.
- 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net and Net Poles.
Play Sets and Swing Sets
- 120 months [10 years] to all Frame components.
- 24 months [2 years] to all Swing components.
- 24 months [2 years] to all Cubby House Shade Covers.
- 12 months [1 year] to all Swing Set Shade Covers.
Monkey Bars
- 84 months [7 years] to all Frame components.
- 24 months [2 years] to all Swing components.
- 12 months [1 year] to all Shade Covers.
- 12 months [1 year] to all accessories.
Basketball Systems (portable and in-ground)
- 84 months [7 years] to all steel components.
- 36 months [3 years] to all plastic and material components.
Accessories for products
- 24 months [2 years] for all swings included with, or purchased separately to, swing sets or play sets.
- 12 months [1 year] to purchased accessories – e.g. Mister, Deck, Soccer Goal.
The customer may extend the standard 12-month [1 year] warranty to 36 months [3 years],
if they purchase an extended warranty within 7 days of their delivery date.
No extended warranty is available on standard warranties that are over or under 12 months [1 year].
An extended warranty can provide added confidence, especially for families who expect years of active play.
How to Submit a Warranty Claim
If you believe your products have a manufacturing fault or defect,
submitting a warranty claim is simple.
Before you start, please have the following ready:-
i. Details of your purchase, including the purchase date
ii. The batch number product
iii. Clear photos showing the manufacturing fault or defect (minimum of 3 photographs)
Link to sumbit - https://www.vulyplay.com/en-US/support-lodge-warranty
Step 1: Gather Your Information
Locate your purchase details and batch number, then take clear photos of the affected part.
Step 2: Complete the Online Warranty Claim Form
To fulfil a warranty claim, customers must submit an online Warranty Claim through the Vuly Support Centre.
Step 3: Upload Supporting Photos
Include at least (3) three clear photographs that show the manufacturing fault or defect.
Step 4: Submit Your Claim
Once all required information has been provided, the Vuly team will assess your claim and contact you regarding the next steps.
Need a Replacement Part?
Not every issue is covered under warranty, but we’re still here to help.
If you lose a part, damage a component, or notice rust over time, registered Vuly customers can enjoy Half-Price Parts for Life.
This means you can get replacement parts at 50% off, making it easier to keep your Vuly product safe and ready for more outdoor fun.
Not Sure What to Do? We’re Here to Help!
Not sure if your issue is covered under warranty? No worries — our friendly support team is here to help.
Whether you’ve lost a part, spotted some wear and tear, or just need a little advice, give us a shout. We’re always happy to have a chat and help keep the backyard adventures going!
Author’s Friendly Reminder:-
Don't let the quiet vibes fool you. ? Once you start chatting, our team can talk Vuly all day.
From quick fixes to replacement parts, they're here to help you get back to making backyard memories.
