Terms & Conditions

State	Estimated delivery time
Queensland	1 - 5 days
New South Wales	1 - 6 days
Canberra	2 - 5 days
Victoria	2 - 7 days
South Australia	4 - 7 days
Tasmania	7 - 8 days
Western Australia	4 - 12 days
Northern Territory	4 - 12 days

All times given are estimates only. Vuly bears no responsibility if these times are inaccurate for specific deliveries. Delivery times are calculated from the date that the order is set to dispatch to the date the order arrives at the customer’s delivery address.

By placing your order with Vuly you consent to having the courier drop off your order at your address if you are not at home at the time of delivery. This is necessary because it is difficult for the couriers to make a return trip if you are not home. To request that your order is not dropped off if you are not home, please call us on 877-775-3478 to make an exception.

Couriers cannot call prior to delivery. Deliveries can occur up until 6.00 pm local time.

If the customer does not give authority to to leave your order, and the customer is not present upon delivery, your items will be taken back to the depot, and you will be charged a re-delivery fee by the courier.

For all items where "authority to leave" is given, couriers will attempt to leave the item in a secure location at the customer's premises. Neither Vuly nor the courier will be held liable for any items left at the property.

Couriers can only deliver to locations accessible by trolley, unless the customer is able to assist the driver in carrying the boxes.

It is the responsibility of the customer to provide a correct shipping address. Changing the shipping address once an order has been dispatched will incur a courier re-routing fee of $25 for accessory only/spare part only orders, and a $75 fee for trampoline, playset, swingset or slam pro orders.

While Vuly delivers to some islands off the coast of Australia, we cannot deliver to Christmas Island except for orders under 30kg.

5.1. Delivery delays

If a customer's order has been delayed in transit, Vuly require up to 2 weeks to allow for both Vuly and the freight company to investigate the issue and report back to the customer. If the investigation reveals that the customer's order has been lost in transit by the courier, Vuly will dispatch the customer's order a second time at no cost to the customer.

6.0. Installation

Services to assemble the customer’s product are available for $249, through third-party providers. Usage of these installers may incur an additional fee. Vuly does not guarantee that installation services will be available in the required area.

Authorised Vuly installers are:

•   - Auswide Installations
•   - Jim’s Group
•   - Rebound

Customers must not use unauthorised installers; damage due to incorrect assembly is not covered by the Vuly warranty.

Contact Vuly on 877-775-3478 before placing your order for referral to a certified installer in their area.

7.0. Product registration

To lodge a Warranty Claim, customers must ensure that their Vuly product is registered with Vuly.

If the customer purchases their Vuly product directly through Vuly (its website, at its Brisbane showroom or over the phone to one of its sales representatives), their product will be registered automatically.

If the customer purchases through an authorised reseller, they must register their product by visiting www.vulyplay.us/support and completing the form – with a proof of purchase.

9.0. Warranty

All Vuly products are sold with a manufacturing warranty, which assure that the item is free of defects in workmanship and materials (“warranty”).

Vuly offers the longest and most extensive warranties in the market on all our trampoline and swing set models. We provide comprehensive after-sales service, which we believe encourages the customer to purchase from Vuly instead of our competitors.

9.1. Warranty periods

Warranty periods always commence from the date of item dispatch – unless documentation from an authorised third-party installer provides an actual set-up date.

Warranty periods on Vuly trampolines and swing sets do not reset for any reason, unless the customer purchases an entirely new product. In this case, that particular product will be covered by its own warranty period. It does not affect – nor will it increase – warranty periods for other purchased items.

Replacing any parts that constitute a trampoline or swing set do not change the original warranty period of that product.

9.1.1 Models from 01/12/2008 - Present

This warranty is for use under normal conditions, and it applies for:

Trampolines (Vuly/Lift series and Thunder series)

•   - 120 months [10 years] to the Frame Tubes and Joiner Poles.
•   - 60 months [5 years] to the Springs (excluding Leaf Springs), and discrete Jump Mat (excluding the print).
•   - 24 months [2 years] to the Trampoline Shade Cover.
•   - 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net (including the Jump Mat in models that combine the Jump Mat and Safety Net), Net Poles and Leaf Springs.

Trampolines (Ultra series)

•   - 60 months [5 years] to the Frame Tubes, Joiner Poles, Springs, and Jump Mat (excluding the print).
•   - 24 months [2 years] to the Trampoline Shade Cover.
•   - 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net and Net Poles.

Trampolines (Flare series)

•   - 36 months [3 years] to the Frame Tubes, Joiner Poles, Springs, and Jump Mat (excluding the print).
•   - 24 months [2 years] to the Trampoline Shade Cover.
•   - 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net and Net Poles.

Play Sets and Swing Sets

•   - 120 months [10 years] to all Frame components.
•   - 24 months [2 years] to all Swing components.
•   - 24 months [2 years] to all Cubby House Shade Covers.
•   - 12 months [1 year] to all Swing Set Shade Covers.

Basketball Systems (portable and in-ground)

•   - 84 months [7 years] to all steel components.
•   - 36 months [3 years] to all plastic and material components.

Accessories for products

•   - 12 months [1 year] to purchased accessories – e.g. Mister, Deck, Soccer Goal – not received during a promotional period.

The customer may extend the standard 12-month [1 year] warranty to 36 months [3 years], if they purchase an extended warranty within 7 days of their delivery date. No extended warranty is available on standard warranties that are over or under 12 months [1 year].

9.1.2 Models before 01/12/2008

The aforementioned Vuly warranty applies to Vuly trampolines and Trampolines Australia trampolines sold after 1st December 2008. These are the trampolines with Square T-sections.

If a customer purchased an earlier model trampoline – with a rounded T-section – the warranty, for use under normal conditions, applies for:

•   - 36 months [3 years] to the Frame Tubes, Joiner Poles and Net Poles, Springs and Jump Mat (excluding the print).
•   - 12 months [1 year] to all other parts of the purchased trampoline – e.g. Safety Padding and Safety Net – and accessories.

9.1.3 Models in 'clearance' from 01/11/2017

Any previous generation products that are no longer in production (Classic, Vuly2, Thunder Summer) that Vuly has marked as in 'clearance' from 1st November 2017 are sold with the following warranty, rather than the standard Vuly warranty:

•   - 12 months to all parts.

9.1.4. Second-hand purchases

Vuly warranties apply only for the original purchaser, to a product purchased from Vuly Play or an Authorised Reseller. On-selling a Vuly product voids any and all warranties.

9.2. Inclusions

This warranty covers manufacturing faults and defects only.

If a product is damaged or rendered unsafe as a result of a departure from its design specifications during production, this constitutes a manufacturing fault or defect.

This may occur if – for example – use of incorrect textiles during manufacturing causes a Safety Net to disintegrate, or if improper welding produces an unstable Frame.

9.3. Exclusions

9.3.1. Damage through wear and tear

This warranty does not extend to normal wear and tear of the product. This may include, but is not limited to:

•   - Rusting of steel components,
•   - UV deterioration of textile components,
•   - Stretching of springs.

As outdoor products that are actively used, trampolines, swing sets and their accessories will experience wear and tear over time.

9.3.2. Damage through weather conditions

Damage to the product that results from weather events – such as rain or wind – are not covered under the warranty. Vuly suggests that you contact your home and contents insurer if your product is damaged by such events.

9.3.3. Damage through improper installation

This warranty does not extend to any failure of the product caused by installation not in accordance with the Vuly Manual. Customers must assemble their Vuly product by following carefully the Installation section of their Vuly Manual.

Furthermore, the warranty does not cover installation provided by a third-party assembly service. It is the customer’s responsibility to check all boxes and confirm that all components are included in the correct condition before installing.

9.3.4. Damage through insufficient care or maintenance

This warranty does not extend to accelerated decay of the product caused by poor care or maintenance. It is essential that customers regularly check, and follow the advice of, the Care and Maintenance sections of their Vuly Manual to ensure that their product lasts as long as possible.

9.3.5. Damage through inappropriate use

This warranty will be void if the product is used for any other activity besides those for which it was intended. Vuly products constitute recreational trampolines, swing sets and accessories for such products. They are not intended for use as professional, gymnastics trampolines, springboards, etc.

The warranty will also be void if any non-Vuly components or accessories are used with the product – such as third-party swings or Shade Covers.

Any evidence that inappropriate actions that have led to product failure will not be covered by the warranty. Similarly, replacement parts or repairs needed to mend such damage will not be covered under the warranty.

9.3.6. Damage through salt water body proximity

This warranty (on steel components, specifically) will be reduced by 50% where the Vuly product is assembled within 1.6 km of a salt water environment or where it is subject to ocean spray.

9.3.7. Damage through commercial use

Vuly products are intended for domestic or personal use only. Use of any Vuly product for commercial purposes - including, but not limited to, use in play centres, community organisations, schools and amusement parks - will void the product's listed warranty period. Vuly reserves the right to reject a Warranty Claim on the basis of suspected overuse in a commercial setting.

9.3.8. Personal injury

This warranty does not cover personal injury or losses due to any of the above: wear and tear, weather conditions, inappropriate installation, insufficient care or maintenance or inappropriate use, nor does it cover damage due to negligence or accidents.

9.3.9. Installation

This warranty does not cover any installation service. If a customer pays for installation of their trampoline or swing set at the time of purchase, this is a one-time service only. The customer may not claim installation costs for any replacement parts under any circumstances.

9.4. Warranty Claims

If a customer believes that a Vuly product is faulty or defective, they must discontinue use and submit a Warranty Claim.

A customer must not attempt to use a product if any part is faulty or defective, as it may be dangerous. Any damage that the user causes as a result of using faulty or defective products will lead to voiding of the warranty.

9.4.1. Making a Warranty Claim

To fulfil a warranty claim, a customer must submit an online Warranty Claim at www.vulyplay.us/support.

Submitting the online Warranty Claim form requires the customer to provide:

•   - Details of their purchase – including date,
•   - Batch number,
•   - Clear photographic evidence of the manufacturing fault or defect.

If the customer does not provide all details that the form requires, their Warranty Claim will not be assessed.

Vuly may take up to 7 days to process Warranty Claims upon a completed submission. It may take a further 12 days for replacement parts to reach the customer. While Vuly provides these estimates in good faith, we cannot be held responsible if they are incorrect.

9.4.2. Successful Warranty Claims

If Vuly accepts a customer’s Warranty Claim, Vuly will replace the faulty or defective parts, not offer refunds.

Successful Warranty Claims lodged within 60 days of the delivery date:
Vuly will replace the damaged parts free of charge. Vuly will also cover any costs associated with shipping the replacement part.

Vuly will cover only the value of the freight cost to deliver to the customer's original shipping address, or any address within Australia. If the customer has subsequently moved outside of Australia, they must cover freight charges – regardless of warranty fault.

Successful Warranty Claims lodged after 60 days of the delivery date:
Vuly will replace the damaged parts free of charge. The customer must cover any costs associated with shipping the replacement part.

9.4.3. Walk-in Warranty Claims

If a customer wishes to make a Warranty Claim while on the Vuly premises, they must first submit an online Warranty Claim at www.vulyplay.us/support – providing all required details of the purchase, batch number and photographic evidence of the manufacturing fault or defect – or meet all such requirements while in-store.

9.4.4. Refunds

In all instances of successful warranty claims, Vuly offers replacements parts only. Vuly provides refunds only at their discretion.

9.4.5. Claiming on non-Vuly products

Products sold alongside Vuly that are not Vuly-branded are subject to the warranties provided by the companies that supply them. The customer must contact these external companies to make a warranty claim; Vuly itself will not assess claims made against non-Vuly products.

9.5. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

•   - to cancel your service contract with us; and
•   - to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

10.0. Missing parts

If a customer believes that a Vuly product does not include all necessary parts, they must contact us immediately on 877-775-3478.

A customer must not attempt to use a product if any part is incomplete, as it may be dangerous. Any damage that the user causes as a result of using incomplete products will lead to voiding of the warranty.

Vuly products are delivered to Vuly HQ prepackaged; we are unable to check the boxes prior to delivery to ensure that they contain all the required parts. While the missing part rate during packing is very low, some parts may also fall out in transit due to small, unintentional tears in their boxes.

11.0. Order cancellations

11.1. Orders that have not been prepared for dispatch from the Vuly Warehouse

If the customer has made payment, and their order has not been prepared for dispatch, they may cancel their order for any reason and are entitled to a refund on the order amount to their nominated bank account (excluding credit card surcharges), subject to incurring a non-refundable cancellation fee.

Cancellation fees are:

•   - $10 "change of mind" fee for orders of accessories or replacement parts;
•   - $20 "change of mind" fee for orders of a full trampoline, monkey bar, cubby house, swing set, play set or basketball system.

11.2. Orders that have been prepared for dispatch by our warehouse or that have already been dispatched from the Vuly Warehouse

If the customer has made payment, and their order has been prepared for dispatch by our warehouse or has already been dispatched but not yet delivered by the designated courier - the customer may cancel their order for any reason and are entitled to a refund on the order amount to their nominated bank account (excluding credit card surcharges), subject to incurring a non-refundable restocking fee and covering any return freight fees.

Restocking fees are:

•   - $25 for orders of accessories or replacement parts;
•   - $75 for orders of a full trampoline, cubby house, swing set, play set or basketball system.

12.0. Order returns

The customer may return their received order, if they have changed their mind on the purchase, and are entitled to a refund on the order amount to their nominated bank account (excluding credit card surcharges) within 14 days of receiving their order and only if the product packaging is unopened, subject to incurring a non-refundable restocking fee and covering any return freight fees.

Restocking fees are:

•   - $25 for orders of accessories or replacement parts;
•   - $75 for orders of a full trampoline, cubby house, swing set, play set or basketball system.

Faulty or defective products are covered by the Vuly Warranty policy (9.0. Warranty), not this Order Returns policy.

13.0. Media

Vuly attempts to provide the most accurate and updated information in the content of its website, catalogues and other promotional material.

13.1. Product portrayals

The appearance of the product that the customer receives may differ from those portrayed in promotional material due to subtle product updates or the colour settings of the customer’s computer.

13.2. Product pricing

Prices displayed on the Vuly website, in promotional material or provided by Vuly staff are subject to change at any time and subject to the discretion of the appropriate parties.

While Vuly will attempt to raise attention to future price changes, prices may change between inquiries and point of sale. Furthermore, prices depicted on invoices or quotes, provided either digitally or in print, are valid for 7 days – except prices marked as arising from a “sale” or “discount” for a specified period. These quotes or invoices are valid only for the day that they are provided.

13.3. Promotions

Promotions are subject to change at any time, due to stock availability. Promotions provided on the website or in print material do not constitute a binding agreement. Only promotions valid at the point of purchase can be considered binding.

13.4. Copyright and Trademarks

All logos, images and text regarding Vuly products, print material and website are copyright Vuly Trampolines Pty. Ltd. 2008+. All trademarks are ® trademarks. Unless specific written permission is obtained from the appropriate parties, these trademarks or logos should not be appropriated by third parties in any way.

14.0. Territories serviced

From 1 May 2017, Vuly no longer offers direct sale of new trampolines or play sets to international customers. Vuly's sales team services Australia and New Zealand only.

International customers must purchase new Vuly products from retailers in their country.

15.0. Affiliates

Affiliates may share their unique affiliate tracking link on their website, emails, blogs and social media platforms. Anyone who clicks on the affiliate's unique link and thereafter places an order on Vuly's website within 60 days of clicking the link, will be attributed to that affiliate as a "potential sale". This is tracked using both session data and cookies stored on the user's browser.

A "potential sale" is viewed as a "converted sale" when the order is both a) paid in full, and b) dispatched or picked up by the customer. "Converted sales" will earn the affiliate 8% commission on the total value of the sale.

Commission is paid on the first monday of each month for the commission earned on "converted sales" during the prior month. Commission will be paid by Vuly via Electronic Funds Transfer, Paypal or alternative method via custom arrangement with Vuly.

If Vuly deems that the affiliate is abusing/misusing their link, Vuly will provide written notification by email with 7 days for the affiliate to rectify. If rectified, no further action will be taken. If left unrectified after 7 days, Vuly will suspend the affiliate's account, at which time further commission is not liable to be paid. Unless an affiliate's link is suspended in this scenario, affiliate links do not expire naturally.

Affiliates are provided a username and password with which they can track their commission in real time via Vuly's affiliate portal.

Commission Exclusions:

•   - Orders placed by the affiliate themselves do not earn affiliate commission.
•   - Warranty claims and spare parts replacements do not earn affiliate commission.
•   - Orders from resellers/wholesalers do not earn affiliates commission.

Vuly reserve the right to change these terms for affiliates at any time by providing 30 days prior notice.

If an affiliate has not generated a sale within a 12 month period, Vuly reserve the right to deactivate their affiliate status. Vuly will provide written notice of this to the affiliate.