Table of contents:
3.0. Conditions of Sale
4.0. Title and risk
5.1. Delivery Delays
7.0. Product registration
8.0. Half-Price Parts for Life
8.1. Trampoline ‘components’
8.2. Swing Set ‘components’
9.1. Warranty periods
9.1.1 Models from 01/12/2008 - Present
9.1.2 Models before 01/12/2008
9.1.3 Models in 'clearance' from 01/11/2017
9.1.4. Second-hand purchases
9.3.1. Damage through wear and tear
9.3.2. Damage through weather conditions
9.3.3. Damage through improper installation
9.3.4. Damage through insufficient care or maintenance
9.3.5. Damage through inappropriate use
9.3.6. Damage through salt water body proximity
9.3.7. Damage through commercial use
9.3.8. Personal injury
9.4. Warranty Claims
9.4.1. Making a Warranty Claim
9.4.2. Successful Warranty Claims
9.4.3. Walk-in Warranty Claims
9.4.5. Claiming on non-Vuly products
9.5. Australian Consumer Law
10.0. Missing parts
11.0. Order cancellations
13.1. Product portrayals
13.2. Product pricing
13.4. Copyright and Trademarks
14.0. Territories serviced
16.0. 15% Deposits To Reserve Stock During COVID-19 Pandemic
The following is essential information about the rights and responsibilities of both the seller and the customer. It also includes a list of Terms & Conditions to which all parties must agree prior to the commencement of business with Vuly.
‘Vuly’, when used in these Terms & Conditions, refers to all organisations under the control of Vuly Trampolines Pty. Ltd. Vuly reserves the right to amend or delete the following Terms & Conditions at any time.
While Vuly strives to provide up-to-date information via www.vulyplay.us, it cannot guarantee that this information is current. Please contact Vuly on 1-800-467-1421, if you believe that you do not have access to the most recent Terms & Conditions.
Your interaction with Vuly USA Operations Corporation ( EIN: 35-2505752) constitutes your agreement to follow these Terms & Conditions. By accepting this agreement you indicate that you will comply with its regulations.
If you do not agree to comply with the regulations, please refrain from purchasing products from the company. Vuly will take appropriate and considered action to uphold the Terms & Conditions.
The following Conditions of Sale will apply to, and bind the purchaser of, any Vuly USA Operations Corporation ( EIN: 35-2505752) product.
All transactions are processed in US Dollars (USD).
NOTICE TO USER:
Please read this agreement carefully before purchase or assembly. By placing an order, you acknowledge that you have read this agreement, understand it and agree to be bound by its conditions. If you are making a purchase on behalf of another person, you agree that you are making the purchase as their agent.
LEGAL RIGHTS – PLEASE READ:
EXCLUSION OF LIABILITY – WAIVER OF RIGHT TO SUE – YOUR ASSUMPTION OF RISK – THESE CONDITIONS AFFECT YOUR LEGAL RIGHTS.
Vuly USA Operations Corporation ( EIN: 35-2505752) (“Vuly”), as supplier of trampolines, swing sets and accessories (“Products”), sells all Products subject to the following conditions:
The use of the Product involves a significant risk of participants suffering personal injury including the possibility of serious injuries, permanent disability or death. All participants who engage in activities with the Product do so at their own risk.
Title to, and ownership of, any product ordered from Vuly passes to the customer when the customer pays all amounts due for the product – including delivery and other charges – and when Vuly receives these payment in full, and not before. Vuly is not required to, and will not, make arrangements for delivery of any product until it receives payment in full.
Risk in any product passes to the customer when the product is dispatched from the Vuly warehouse (or otherwise leaves the possession or control of Vuly) in accordance with the customer’s instructions, regardless of the method of delivery. Alternatively, in the absence of delivery instructions from the customer, Vuly notifies the customer – in writing – that the product is available for collection from the Vuly warehouse, or from the location specified in that notice.
Products may be delivered through the general (non-express) service of an independent delivery company to all residential and business addresses within Australia. Therefore, after dispatch from the Vuly depot, delivery is covered under the Terms & Conditions of the independent provider and not the Terms & Conditions of Vuly.
The following are approximate delivery times throughout Australia. Vuly will endeavour to provide timely delivery of ordered products within these timeframes; however, estimated delivery times cannot be guaranteed and are a guide only. Vuly will also not ship ‘express’, as this service is unavailable through the delivery provider.
|State||Estimated delivery time|
|Queensland||1 - 5 days|
|New South Wales||1 - 6 days|
|Canberra||2 - 5 days|
|Victoria||2 - 7 days|
|South Australia||4 - 7 days|
|Tasmania||7 - 8 days|
|Western Australia||4 - 12 days|
|Northern Territory||4 - 12 days|
If a customer's order has been delayed in transit, Vuly require up to 2 weeks to allow for both Vuly and the freight company to investigate the issue and report back to the customer. If the investigation reveals that the customer's order has been lost in transit by the courier, Vuly will dispatch the customer's order a second time at no cost to the customer.
Services to assemble the customer’s product are available for $249, through third-party providers. Usage of these installers may incur an additional fee. Vuly does not guarantee that installation services will be available in the required area.
Authorised Vuly installers are:
Customers must not use unauthorised installers; damage due to incorrect assembly is not covered by the Vuly warranty.
Contact Vuly on 1-800-467-1421 before placing your order for referral to a certified installer in their area.
To access the Half-Price Parts for Life programme or to lodge a Warranty Claim, customers must ensure that their Vuly product is registered with Vuly.
If the customer purchases their Vuly product directly through Vuly (its website, at its Brisbane showroom or over the phone to one of its sales representatives), their product will be registered automatically.
If the customer purchases through an authorised reseller, they must register their product by visiting www.vulyplay.us/support and completing the form – with a proof of purchase.
Vuly offers half-price replacement parts to all customers on core components of their trampoline or swing set purchase – for the lifetime of the product – through the Half-Price Parts for Life programme.
This programme is subject to change at any time, and it is only available to customers who have purchased either through an authorised reseller or directly through Vuly.
Half-Price Parts for Life is only available to customers who wish to replace parts that are core components of their trampoline. These parts include:
The programme does not extend to accessories or to Shade Cover.
Half-Price Parts for Life is only available to customers who wish to replace parts that are core components of their swing set frame. These parts include:
The programme does not extend to individual Swings (which are customisable, and therefore not ‘core components’), accessories or Shade Cover.
All Vuly products are sold with a manufacturing warranty, which assure that the item is free of defects in workmanship and materials (“warranty”).
Vuly offers the longest and most extensive warranties in the market on all our trampoline and swing set models. We provide comprehensive after-sales service, which we believe encourages the customer to purchase from Vuly instead of our competitors.
Warranty periods always commence from the date of item dispatch – unless documentation from an authorised third-party installer provides an actual set-up date.
Warranty periods on Vuly trampolines and swing sets do not reset for any reason, unless the customer purchases an entirely new product. In this case, that particular product will be covered by its own warranty period. It does not affect – nor will it increase – warranty periods for other purchased items.
Replacing any parts that constitute a trampoline or swing set do not change the original warranty period of that product.
This warranty is for use under normal conditions, and it applies for:
Trampolines (Vuly/Lift series and Thunder series)
Trampolines (Ultra series)
Trampolines (Flare series)
Play Sets and Swing Sets
Basketball Systems (portable and in-ground)
Accessories for products
The customer may extend the standard 12-month [1 year] warranty to 36 months [3 years], if they purchase an extended warranty within 7 days of their delivery date. No extended warranty is available on standard warranties that are over or under 12 months [1 year].
The aforementioned Vuly warranty applies to Vuly trampolines and Trampolines Australia trampolines sold after 1st December 2008. These are the trampolines with Square T-sections.
If a customer purchased an earlier model trampoline – with a rounded T-section – the warranty, for use under normal conditions, applies for:
Any previous generation products that are no longer in production (Classic, Vuly2, Thunder Summer) that Vuly has marked as in 'clearance' from 1st November 2017 are sold with the following warranty, rather than the standard Vuly warranty:
Vuly warranties apply only for the original purchaser, to a product purchased from Vuly Play or an Authorised Reseller. On-selling a Vuly product voids any and all warranties.
This warranty covers manufacturing faults and defects only.
If a product is damaged or rendered unsafe as a result of a departure from its design specifications during production, this constitutes a manufacturing fault or defect.
This may occur if – for example – use of incorrect textiles during manufacturing causes a Safety Net to disintegrate, or if improper welding produces an unstable Frame.
This warranty does not extend to normal wear and tear of the product. This may include, but is not limited to:
As outdoor products that are actively used, trampolines, swing sets and their accessories will experience wear and tear over time.
Damage to the product that results from weather events – such as rain or wind – are not covered under the warranty. Vuly suggests that you contact your home and contents insurer if your product is damaged by such events.
This warranty does not extend to any failure of the product caused by installation not in accordance with the Vuly Manual. Customers must assemble their Vuly product by following carefully the Installation section of their Vuly Manual.
Furthermore, the warranty does not cover installation provided by a third-party assembly service. It is the customer’s responsibility to check all boxes and confirm that all components are included in the correct condition before installing.
This warranty does not extend to accelerated decay of the product caused by poor care or maintenance. It is essential that customers regularly check, and follow the advice of, the Care and Maintenance sections of their Vuly Manual to ensure that their product lasts as long as possible.
This warranty will be void if the product is used for any other activity besides those for which it was intended. Vuly products constitute recreational trampolines, swing sets and accessories for such products. They are not intended for use as professional, gymnastics trampolines, springboards, etc.
The warranty will also be void if any non-Vuly components or accessories are used with the product – such as third-party swings or Shade Covers.
Any evidence that inappropriate actions that have led to product failure will not be covered by the warranty. Similarly, replacement parts or repairs needed to mend such damage will not be covered under the warranty.
This warranty (on steel components, specifically) will be reduced by 50% where the Vuly product is assembled within 1.6 km of a salt water environment or where it is subject to ocean spray.
Vuly products are intended for domestic or personal use only. Use of any Vuly product for commercial purposes - including, but not limited to, use in play centres, community organisations, schools and amusement parks - will void the product's listed warranty period. Vuly reserves the right to reject a Warranty Claim on the basis of suspected overuse in a commercial setting.
This warranty does not cover personal injury or losses due to any of the above: wear and tear, weather conditions, inappropriate installation, insufficient care or maintenance or inappropriate use, nor does it cover damage due to negligence or accidents.
This warranty does not cover any installation service. If a customer pays for installation of their trampoline or swing set at the time of purchase, this is a one-time service only. The customer may not claim installation costs for any replacement parts under any circumstances.
If a customer believes that a Vuly product is faulty or defective, they must discontinue use and submit a Warranty Claim.
A customer must not attempt to use a product if any part is faulty or defective, as it may be dangerous. Any damage that the user causes as a result of using faulty or defective products will lead to voiding of the warranty.
To fulfil a warranty claim, a customer must submit an online Warranty Claim at www.vulyplay.us/support.
Submitting the online Warranty Claim form requires the customer to provide:
If the customer does not provide all details that the form requires, their Warranty Claim will not be assessed.
Vuly may take up to 7 days to process Warranty Claims upon a completed submission. It may take a further 12 days for replacement parts to reach the customer.
If Vuly accepts a customer’s Warranty Claim, Vuly will replace the faulty or defective parts, not offer refunds.
Successful Warranty Claims lodged within 60 days of the delivery date:
Vuly will replace the damaged parts free of charge. Vuly will also cover any costs associated with shipping the replacement part.
Vuly will cover only the value of the freight cost to deliver to the customer's original shipping address, or any address within Australia. If the customer has subsequently moved outside of Australia, they must cover freight charges – regardless of warranty fault.
Successful Warranty Claims lodged after 60 days of the delivery date:
Vuly will replace the damaged parts free of charge. The customer must cover any costs associated with shipping the replacement part.
If a customer wishes to make a Warranty Claim while on the Vuly premises, they must first submit an online Warranty Claim at www.vulyplay.us/support – providing all required details of the purchase, batch number and photographic evidence of the manufacturing fault or defect – or meet all such requirements while in-store.
In all instances of successful warranty claims, Vuly offers replacements parts only. Vuly provides refunds only at their discretion.
Products sold alongside Vuly that are not Vuly-branded are subject to the warranties provided by the companies that supply them. The customer must contact these external companies to make a warranty claim; Vuly itself will not assess claims made against non-Vuly products.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
If a customer believes that a Vuly product does not include all necessary parts, they must contact us immediately on 1-800-467-1421.
A customer must not attempt to use a product if any part is incomplete, as it may be dangerous. Any damage that the user causes as a result of using incomplete products will lead to voiding of the warranty.
Vuly products are delivered to Vuly HQ prepackaged; we are unable to check the boxes prior to delivery to ensure that they contain all the required parts. While the missing part rate during packing is very low, some parts may also fall out in transit due to small, unintentional tears in their boxes.
11.1. Orders that have not been dispatched from the Vuly Warehouse
If the customer has made payment, and their order has not been dispatched, they may cancel their order for any reason and are entitled to a refund on the order amount to their nominated bank account (excluding credit card surcharges), subject to incurring a non-refundable cancellation fee.
Cancellation fees are:
11.2. Orders that have been dispatched from the Vuly Warehouse
If the customer has made payment, and their order has been dispatched – but not yet delivered by the designated courier – they may cancel their order for any reason and are entitled to a refund on the order amount to their nominated bank account (excluding credit card surcharges), subject to incurring a non-refundable restocking fee and covering any return freight fees.
Restocking fees are:
In the event of a government imposed lockdown due to COVID-19 resulting in the suspension of freight companies:
The customer may return their received order, if they have changed their mind on the purchase, and are entitled to a refund on the order amount to their nominated bank account (excluding credit card surcharges) within 14 days of receiving their order and only if the product packaging is unopened, subject to incurring a non-refundable restocking fee and covering any return freight fees.
Restocking fees are:
Faulty or defective products are covered by the Vuly Warranty policy (9.0. Warranty), not this Order Returns policy.
Vuly attempts to provide the most accurate and updated information in the content of its website, catalogues and other promotional material.
The appearance of the product that the customer receives may differ from those portrayed in promotional material due to subtle product updates or the colour settings of the customer’s computer.
Prices displayed on the Vuly website, in promotional material or provided by Vuly staff are subject to change at any time and subject to the discretion of the appropriate parties.
While Vuly will attempt to raise attention to future price changes, prices may change between inquiries and point of sale. Furthermore, prices depicted on invoices or quotes, provided either digitally or in print, are valid for 7 days – except prices marked as arising from a “sale” or “discount” for a specified period. These quotes or invoices are valid only for the day that they are provided.
Promotions are subject to change at any time, due to stock availability. Promotions provided on the website or in print material do not constitute a binding agreement. Only promotions valid at the point of purchase can be considered binding.
All logos, images and text regarding Vuly products, print material and website are copyright Vuly Trampolines Pty. Ltd. 2008+. All trademarks are ® trademarks. Unless specific written permission is obtained from the appropriate parties, these trademarks or logos should not be appropriated by third parties in any way.
From 1 May 2017, Vuly no longer offers direct sale of new trampolines or play sets to international customers. Vuly's sales team services Australia and New Zealand only.
International customers must purchase new Vuly products from retailers in their country.
Affiliates may share their unique affiliate tracking link on their website, emails, blogs and social media platforms. Anyone who clicks on the affiliate's unique link and thereafter places an order on Vuly's website within 60 days of clicking the link, will be attributed to that affiliate as a "potential sale". This is tracked using both session data and cookies stored on the user's browser.
A "potential sale" is viewed as a "converted sale" when the order is both a) paid in full, and b) dispatched or picked up by the customer. "Converted sales" will earn the affiliate 8% commission on the total value of the sale.
Commission is paid on the first monday of each month for the commission earned on "converted sales" during the prior month. Commission will be paid by Vuly via Electronic Funds Transfer, Paypal or alternative method via custom arrangement with Vuly.
If Vuly deems that the affiliate is abusing/misusing their link, Vuly will provide written notification by email with 7 days for the affiliate to rectify. If rectified, no further action will be taken. If left unrectified after 7 days, Vuly will suspend the affiliate's account, at which time further commission is not liable to be paid. Unless an affiliate's link is suspended in this scenario, affiliate links do not expire naturally.
Affiliates are provided a username and password with which they can track their commission in real time via Vuly's affiliate portal.
Vuly reserve the right to change these terms for affiliates at any time by providing 30 days prior notice.
The COVID-19 Pandemic has presented unique circumstances and challenges for all businesses, forcing them to adapt and react to new market conditions.
One way that Vuly has responded is by facilitating customers in reserving play equipment that is currently out of stock. As of April 2020 Vuly have introduced a new option for customers that has not previously been offered, whereby customer may pay only a 15% deposit to reserve future incoming stock, instead of paying 100% for the order to reserve stock.
These 15% deposits are non-refundable to customers.
Vuly reserve the right to automatically debit the customer's provided credit/debit card for the remaining 85% of the order value once stock has arrived.
Vuly owners on Instagram