menu
School Holiday Sale!: .. Days   .. Hours   .. Minutes   .. Seconds

Support / Our Warranty

Select your product:
  • Slam Pro
  • Flare Trampoline
  • Lift 2 Trampoline
  • Lift 2 Trampoline
  • Ultra Trampoline
  • Thunder Trampoline
  • Thunder Pro Trampoline
  • 360 Swing Set

Thunder Pro Trampoline

Vuly takes another leap into the future with Thunder Pro: the most advanced trampoline in the world.

Vuly takes another leap into the future with our Thunder Pro trampoline.
10 year warranty
Frame Tubes
and Joiners
5 year warranty
Jump Mat
(excluding print)
1 year warranty
Safety Net, Net Poles,
Skirt and Leaf Springs
3 year warranty
Safety Net, Net Poles, Leaf Springs, extended warranty available for $249

Slam Pro
Basketball Hoop

Shoot hoops like never before. Vuly Slam Pro™ is the world's most sophisticated portable basketball hoop system.

Try the Slam Pro Basketball Hoop
7 year warranty
Steel components
3 year warranty
Plastic and material components
5 year extended warranty
Extended warranty for all 3-year parts available for $249

Quest
Monkey Bars

It's not just a monkey bar, it's a full play centre with countless configurations to get the whole family playing together.

Quest Monkey Bars
1 year warranty
Frame
2 year warranty
Swings
7 year warranty
Accessories
3 year warranty
Extended warranty for Swings available for $249

Flare Trampoline

Flare infuses all the greatest Vuly features into our most affordable trampoline ever. It's safe bouncing for every family for years to come.

Try the Flare Trampoline
3 year warranty
Frame Tubes, Joiner Poles,
Springs and Jump Mat
1 year warranty
Safety Net, Net Poles
and Safety Padding
3 year warranty
Safety Net, Net Poles and Safety Padding extended warranty available for $249

Lift 2 Trampoline

Built to be our most durable trampoline in a truly affordable package, Lift is the Vuly for every family.

Built to be our most durable trampoline.
10 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Springs and Jump Mat
(excluding print)
1 year warranty
Safety Net,
Net Poles and Safety Pads
3 year warranty
Safety Net, Net Poles, Safety Pads extended warranty available for $249

360 Pro Playsets

There's no outdoor play set like Vuly 360 Pro. With a customisable, premium build and distinctly Vuly design, it's made to push limits. Enjoy years of fun, with 2x thicker and 40% wider parts.

360 Swing Set
10 year warranty
Frame
2 year warranty
Swings
1 year warranty
Accessories
3 year warranty
Extended warranty for Swings available for $249

Thunder Trampoline

Thunder refines Vuly's distinctive design DNA to deliver an exciting and truly affordable Leaf Spring trampoline in a lighter package.

Thunder refines Vuly's distinctive design.
10 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Jump Mat
(excluding print)
1 year warranty
Safety Net, Net Poles
and Leaf Springs
3 year warranty
Safety Net, Net Poles, Leaf Springs, extended warranty available for $249

Ultra Trampoline

Ultra infuses all the greatest Vuly features into our most affordable trampoline ever - to keep your family safe.

The Ultra infuses great features into our most affordable trampoline.
5 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Springs and Jump Mat
(excluding print)
1 year warranty
Safety Net,
Net Poles and Safety Pads
3 year warranty
Safety Net, Net Poles, Safety Pads extended warranty available for $249

Vuly Accessories

Each Vuly accessory is sold with a class-leading warranty, the length of which depends on whether you purchased it or received it free as part of a promotion.

The Basketball Set, Mister, Deck, Ladder, Leveller, Skirt, Shade Cover, Wheels and Deluxe Tent are all covered under our accessory warranty.


 
1 year warranty
Any purchased accessory
(not received as part of a promo).
 
3 month warranty
Any accessory received at no cost as part of a promo, e.g. 'Free Shade Cover'.
 

HALF-PRICE PARTS FOR LIFE

If you purchased your product with from Vuly or an Authorised Reseller, you're eligible for access to half-price replacement parts to its core components.

Lodge a Warranty Claim

 

To submit a warranty claim, please have ready:

  1. Details of your purchase (including date)
  2. Batch number (located on the trampoline)
  3. Clear photographic evidence of the manufacturing fault or defect (minimum 3 photographs)
 

Alternatively, you can submit photographs and claim by post:

au
You have added basketball set to your cart

View My Cart
We've added a: