Support / Our Warranty
Flare Trampoline
Flare infuses all the greatest Vuly features into our most affordable trampoline ever. It's safe bouncing for every family for years to come.
Frame Tubes, Joiner Poles, Springs and Jump Mat
Safety Net, Net Poles and Safety Padding
Safety Net, Net Poles and Safety Padding extended warranty available for $249
Ultra 2 Trampoline
The Ultra 2 reimagines our iconic spring trampoline with a softer, more responsive bounce and upgraded safety features for years of carefree outdoor fun.
Frame Tubes, Joiner Poles, Coiled Springs, Jump Mat (excluding print)
Safety Net, Net Poles, Safety Pad
Extend the warranty for Safety Net, Net Poles, and Safety Pad to 3 years for $249
Ultra 2 Pro Trampoline
The Ultra 2 Pro brings together advanced spring technology and premium trampoline design for a bounce that feels bigger, smoother, and more exciting every time.
Frame Tubes, Joiner Poles
Coiled Springs, Jump Mat (excluding print)
Safety Net, Net Poles, Safety Pad
Extend the warranty for Safety Net, Net Poles, and Safety Pad to 3 years for $249
Thunder 2 Trampoline
Built on Vuly's world-first Leafspring technology, the Thunder 2 takes backyard fun to the next level by combining smarter safety features, more ways to play, and the springless trampoline bounce that started it all.
Frame Tubes, Joiner Poles
Jump Mat (excluding print)
Safety Net, Net Poles, Leaf Springs
Extend the warranty for Safety Net, Net Poles, and Leaf Springs to 3 years for $249
Thunder 2 Pro Trampoline
With Vuly's largest leaf springs yet, the Thunder 2 Pro takes springless backyard play to new heights for families who want more from every jump on a trampoline.
Frame Tubes, Joiner Poles
Jump Mat (excluding print)
Safety Net, Net Poles, Safety Skirt, Leaf Springs
Extend the warranty for Safety Net, Net Poles, Safety Skirt, and Leaf Springs to 3 years for $249
Max 2.1 Swing Set
Built on a proven swing set design, the Max 2.1 brings new features and more ways to play, keeping kids coming back outside for more.
Frame
Swings
Accessories
Extend the warranty for Swings to 3 years for $249
Max 2.1 Swing Set With Cubby
With a built-in cubby connected to the Max 2.1, kids can play out front on the swing set before retreating to their own playhouse.
Frame
Swings
Accessories
Extend the warranty for Swings to 3 years for $249
Quest 2.1 Monkey Bars
The Quest 2.1 is a versatile monkey bars playset with tons of customisation options for kids to challenge themselves through climbing and directional movement.
Frame
Swings
Accessories
Extend the warranty for Swings to 3 years for $249
Quest 2.1 Pro Monkey Bars
The Quest 2.1 Pro takes backyard play to a whole new level, with a challenging monkey bars course below, an elevated hideout above, and plenty of ways to customise the setup.
Frame
Swings
Accessories
Extend the warranty for Swings to 3 years for $249
Vuly Accessories
Each Vuly accessory is sold with a class-leading warranty, the length of which depends on whether you purchased it or received it free as part of a promotion.
The Basketball Set, Mister, Deck, Ladder, Leveller, Skirt, Shade Cover, Wheels and Deluxe Tent are all covered under our accessory warranty.
Trampoline Shade Covers purchased on or after 15 July 2018 and Cubby House Shade Covers.
Purchased accessories - e.g. Mister, Deck, Soccer Goal, Shade Covers purchased prior to 15 July 2018 and Max/Quest Shade Covers.
Lodge a Warranty Claim
To submit a warranty claim, please have ready:
- Details of your purchase (including date)
- Batch number (located on the trampoline)
- Clear photographic evidence of the manufacturing fault or defect (minimum 3 photographs)