After completing our checkout process, within 48 hours a digital copy of the Gift Card will be emailed to you and a physical Gift Card will also be posted to you. Gift Cards expire after 3 years.
Gift Card Frequently Asked Questions
Want to know more about how the Vuly Gift Card works?
Payments
arrow_drop_down_circle How do I check the balance on my Gift Card?
The Gift Card balance is printed on your gift card when you purchase it. To receive a confirmation on your remaining balance and expiry date you can click here to use this feature.
arrow_drop_down_circle Can I have the balance on my Gift Card paid out in cash?
Even though Gift Cards are as good as cash at Vuly, they are not redeemable for cash and cannot be refunded.
arrow_drop_down_circle How much do they cost?
There are no fees or charges for the purchase of a Gift Card. Vuly Gift Cards can be loaded with a minimum of $20 to a maximum of $2000, it’s up to you.
arrow_drop_down_circle What payment methods are accepted?
We accept all major payment types, ZipPay and AfterPay.
General
arrow_drop_down_circle Do I need to activate my Gift Card?
Consider it activated. Once you purchase a Call Gift Card, it's automatically activated and available for use.
arrow_drop_down_circle How do I use my Gift Card?
It's pretty simple. When buying something at a Vuly Showroom, simply tell the team member that you'd like to pay with a Gift Card. They'll let you know the rest.
When making a purchase online, simply enter your gift card code into the checkout to complete your purchase.
Important: If your purchase total exceeds the available balance on your Gift Card you will be required to then pay the difference by other accepted means (e.g. card or cash) to finalise payment.
arrow_drop_down_circle What can I use my Gift Card for?
If you can buy it from Vuly, you can use your Vuly Gift Card.
arrow_drop_down_circle Where can I use my Gift Card?
Vuly Gift Cards can be used on purchases at any Vuly Showroom or for purchases online at our Australian online store.
Troubleshooting
arrow_drop_down_circle Do Gift Cards expire?
There's no rush. You've got a whole 3 years to spend up big. Gift Cards expire 36 months after purchase.
arrow_drop_down_circle How do I know when my Gift Card will expire?
It's no secret. The expiry date is printed on the Gift Card when you purchase it. You can also click here and use this feature to check your balance and expiry date.
arrow_drop_down_circle What do I do if my Gift Card is lost, stolen or damaged?
Please be careful and treat a Gift Card like cash, If your Gift Card is lost, please contact the Vuly Customer Service team on 1300 667 514.
Other
arrow_drop_down_circle Are my details safe?
Yes indeed. We take privacy and security very seriously when dealing with our customers' personal details. We follow industry standard security practices used by banks for internet banking and large scale e-commerce websites. Our privacy policy is available at vulyplay.com/privacy
arrow_drop_down_circle Can I use my Gift Card in conjunction with other promotional offers?
You bet. Vuly Gift Cards can be used in conjunction with any promotional offers unless otherwise stated.
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