Lodge a warranty claim

Support Lodge a warranty claim

Family Leisure Logo If your bought from Walmart, lodge your claim here.

Otherwise, fill in the warranty claim form below.

Shipping Cost will apply to all approved warranty claims that are 60 days past the purchase date.

Select the date of purchase:

                  
Which model of trampoline did you purchase?

                    
Thunder
                
Thunder Pro

Upload a photo or scan of your purchase receipt:

Upload a photo of your trampoline so that we can verify the model and size:

Please press on the item you wish to lodge a warranty claim for.

Trampoline

Shade Cover

An Accessory

Please press on the affected component:

Frame Tubes & Joiners
10 Yr Warranty

Jump Mat (excl. print)
5 Yr Warranty

Safety Net, Net Poles and Leaf Springs
1 Yr Warranty

Trampoline

Shade Cover

An Accessory

Please press on the affected component:

Frame Tubes & Joiners
10 Yr Warranty

Jump Mat (excl. print)
1 Yr Warranty

Safety Net, Net Poles and Leaf Springs
1 Yr Warranty

Trampoline

Shade Cover

An Accessory

Please press on the affected component:

Frame Tubes & Joiners
10 Yr Warranty

Jump Mat (excl. print)
5 Yr Warranty

Safety Net, Net Poles and Leaf Springs
1 Yr Warranty

Trampoline

Shade Cover

An Accessory

Please press on the affected component:

Frame Tubes & Joiners
10 Yr Warranty

Jump Mat and springs
5 Yr Warranty

Netting, Net Poles and Pads
1 Yr Warranty

Trampoline

Shade Cover

An Accessory

Please press on the affected component:

Frame Tubes & Joiners
10 Yr Warranty

Jump Mat and springs
5 Yr Warranty

Netting, Net Poles and Pads
1 Yr Warranty

Trampoline

Shade Cover

An Accessory

Please press on the affected component:

Frame Tubes & Joiners
10 Yr Warranty

Jump Mat and springs
5 Yr Warranty

Netting, Net Poles and Pads
1 Yr Warranty

Trampoline

An Accessory

Please press on the affected component:

Frame Tubes & Joiners
10 Yr Warranty

Jump Mat and springs
5 Yr Warranty

Netting, Net Poles and Pads
1 Yr Warranty

Please provide your information below:

Personal contact information:

Shipping address:

What type of issue did you experience:

One or more items were missing

Something else (eg. product fault)

Please describe the problem using this box: (300 character limit - keep it concise!)

Please upload a photo of each unique issue.

We can only approve replacement parts if we have a photo of each unique issue.

Please upload a photo of the items that did arrive:

Type in the batch numbers for each component that is affected.

to see examples of where to find batch numbers.

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Support chevron_right Lodge a warranty claim

Where to find the batch number

Support Lodge a warranty claim