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Support / Our Warranty

Select your product:
  • Thunder Summer Trampoline
  • Thunder Trampoline
  • Lift Trampoline
  • Accessories
  • 360 Swing Set

Thunder Summer Trampoline

Try the bounce that revolutionised springless trampolines.

Try the bounce that revolutionised springless trampolines.
10 years warranty
Frame
(Frame Tubes and Joiner Poles).
5 years warranty
Jump Mat
(excl. print).
1 year warranty
All other parts (Safety Net, Net Poles, Leaf Springs and Skirt) and purchased accessories.

360 Pro Playsets

There's no outdoor play set like Vuly 360 Pro. With a customisable, premium build and distinctly Vuly design, it's made to push limits. Enjoy years of fun, with 2x thicker and 40% wider parts.

360 Swing Set
10 year warranty
Frame
2 year warranty
Swings
1 year warranty
Accessories
3 year warranty
Extended warranty for Swings available for $249

Thunder Trampoline

Thunder refines Vuly's distinctive design DNA to deliver an exciting and truly affordable Leaf Spring trampoline in a lighter package.

Thunder refines Vuly's distinctive design.
10 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Jump Mat
(excluding print)
1 year warranty
Safety Net, Net Poles
and Leaf Springs
3 year warranty
Safety Net, Net Poles, Leaf Springs, extended warranty available for $249

Lift Trampoline

Built to be our most durable trampoline in a truly affordable package, Lift is the Vuly for every family.

Built to be our most durable trampoline.
10 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Springs and Jump Mat
(excluding print)
1 year warranty
Safety Net,
Net Poles and Safety Pads
3 year warranty
Safety Net, Net Poles, Safety Pads extended warranty available for $249

Lift Pro Trampoline

Vuly continues to set the standard with Lift Pro. Its innovations may inspire duplicates, but it's never beaten on design, bounce and quality.

Vuly continues to set the standard with Lift Pro.
10 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Springs and Jump Mat
(excluding print)
1 year warranty
Safety Net,
Net Poles and Safety Pads
3 year warranty
Safety Net, Net Poles, Safety Pads extended warranty available for $249

Vuly Accessories

Each Vuly accessory is sold with a class-leading warranty, the length of which depends on whether you purchased it or received it free as part of a promotion.

The Basketball Set, Mister, Deck, Ladder, Leveller, Skirt, Shade Cover, Wheels and Deluxe Tent are all covered under our accessory warranty.


2 year warranty
Shade Cover
1 year warranty
Any purchased accessory other than Shade Cover.
3 month warranty
Any accessory received at no cost as part of a promo.

HALF-PRICE PARTS FOR LIFE

If you purchased your product with from Vuly or an Authorised Reseller, you're eligible for access to half-price replacement parts to its core components.

Lodge a Warranty Claim

 

To submit a warranty claim, please have ready:

  1. Details of your purchase (including date)
  2. Batch number (located on the trampoline)
  3. Clear photographic evidence of the manufacturing fault or defect (minimum 3 photographs)
 

Alternatively, you can submit photographs and claim by post:

Vuly owners on Instagram


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