Support / Our Warranty

Select your product:

Thunder Summer Trampoline

Try the bounce that revolutionised springless trampolines.

Product details

Frame (Frame Tubes and Joiner Poles).

All other parts (Safety Net, Mat, Net Poles, Leaf Springs and Skirt) and purchased accessories.

Thunder Trampoline

Thunder refines Vuly's distinctive design DNA to deliver an exciting and truly affordable Leaf Spring trampoline in a lighter package.

Product details

						
Frame Tubes and Joiner Poles					

Jump Mat (excluding print)					

Safety Net, Net Poles and Leaf Springs					

Safety Net, Net Poles, Leaf Springs, extended warranty available for $249

Lift Trampoline

Built to be our most durable trampoline in a truly affordable package, Lift is the Vuly for every family.

Product details

Buy Trampoline

Built to be our most durable trampoline.

						
Frame Tubes and Joiner Poles					

Springs and Jump Mat (excluding print)					

Safety Net, Net Poles and Safety Pads					

Safety Net, Net Poles, Safety Pads extended warranty available for $249

Lift Pro Trampoline

Vuly continues to set the standard with Lift Pro. Its innovations may inspire duplicates, but it's never beaten on design, bounce and quality.

Product details

Buy Trampoline

Vuly continues to set the standard with Lift Pro.

						
Frame Tubes and Joiner Poles					

Springs and Jump Mat (excluding print)					

Safety Net, Net Poles and Safety Pads					

Safety Net, Net Poles, Safety Pads extended warranty available for $249

Vuly Accessories

Each Vuly accessory is sold with a class-leading warranty, the length of which depends on whether you purchased it or received it free as part of a promotion.

The Basketball Set, Mister, Deck, Ladder, Leveller, Skirt, Shade Cover, Wheels and Deluxe Tent are all covered under our accessory warranty.

			
Trampoline Shade Covers purchased on or after 15 July 2018 and Cubby House Shade Covers.		

Purchased accessories - e.g. Mister, Deck, Soccer Goal, Shade Covers purchased prior to 15 July 2018 and Max/Quest Shade Covers.

What to remember about your warranty periods
- They always commence from date of dispatch.
- They do not reset or extend for any reason.
  - If you purchase a new product, it's covered by its own warranty period.
  - If you replace any parts on your product under warranty, it doesn't change the original warranty period.
  For example: If your Safety Net is replaced under warranty 9 months after purchase, you still have 3 months of warranty left on your Safety Net.
What your warranty covers
- Manufacturing faults and defects.
What your warranty does not cover
- Damage through normal wear and tear.
  - Including surface or non-structural rusting and UV deterioration.
- Damage through weather conditions.
  - Including wind and rain.
- Damage through improper installation.
- Damage through insufficient care or maintenance.
- Damage through inappropriate use.
  - Including commercial use and the use of non-Vuly parts.
- Personal injury.
- Installation.
What reduces your warranty cover
- Salt water body proximity.
  - Setup within 1.6 km of the ocean reduces Vuly warranty periods by 50%.
See our Terms & Conditions for the full Warranty policy.
- Click here to see the full Warranty Policy in our Terms & Conditions.

HALF-PRICE PARTS FOR LIFE

If you purchased your product with Vuly or an Authorised Reseller, you're eligible for access to half-price replacement parts to its core components.

Lodge a Warranty Claim

To submit a warranty claim, please have ready:

Details of your purchase (including date)
Batch number (located on the trampoline)
Clear photographic evidence of the manufacturing fault or defect (minimum 3 photographs)

Complete the online form