Support / Our Warranty

Select your product:
  • Thunder Summer Trampoline
  • Thunder Trampoline
  • Lift Trampoline
  • Accessories
  • 360 Swing Set

Thunder Summer Trampoline

Try the bounce that revolutionised springless trampolines.

Try the bounce that revolutionised springless trampolines.
10 years warranty
Frame
(Frame Tubes and Joiner Poles).
5 years warranty
Jump Mat
(excl. print).
1 year warranty
All other parts (Safety Net, Net Poles, Leaf Springs and Skirt) and purchased accessories.

360 Pro Playsets

There's no outdoor play set like Vuly 360 Pro. With a customisable, premium build and distinctly Vuly design, it's made to push limits. Enjoy years of fun, with 2x thicker and 40% wider parts.

360 Swing Set
10 year warranty
Frame
2 year warranty
Swings
1 year warranty
Accessories
3 year warranty
Extended warranty for Swings available for $249

Thunder Trampoline

Thunder refines Vuly's distinctive design DNA to deliver an exciting and truly affordable Leaf Spring trampoline in a lighter package.

Thunder refines Vuly's distinctive design.
10 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Jump Mat
(excluding print)
1 year warranty
Safety Net, Net Poles
and Leaf Springs
3 year warranty
Safety Net, Net Poles, Leaf Springs, extended warranty available for $249

Lift Trampoline

Built to be our most durable trampoline in a truly affordable package, Lift is the Vuly for every family.

Built to be our most durable trampoline.
10 year warranty
Frame Tubes
and Joiner Poles
5 year warranty
Springs and Jump Mat
(excluding print)
1 year warranty
Safety Net,
Net Poles and Safety Pads
3 year warranty
Safety Net, Net Poles, Safety Pads extended warranty available for $249

Vuly Accessories

Each Vuly accessory is sold with a class-leading warranty, the length of which depends on whether you purchased it or received it free as part of a promotion.

The Basketball Set, Mister, Deck, Ladder, Leveller, Skirt, Shade Cover, Wheels and Deluxe Tent are all covered under our accessory warranty.


 
1 year warranty
Any purchased accessory
(not received as part of a promo).
 
3 month warranty
Any accessory received at no cost as part of a promo, e.g. 'Free Shade Cover'.
 

HALF-PRICE PARTS FOR LIFE

If you purchased your product with from Vuly or an Authorised Reseller, you're eligible for access to half-price replacement parts to its core components.

Lodge a Warranty Claim

 

To submit a warranty claim, please have ready:

  1. Details of your purchase (including date)
  2. Batch number (located on the trampoline)
  3. Clear photographic evidence of the manufacturing fault or defect (minimum 3 photographs)
 

Alternatively, you can submit photographs and claim by post:

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