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Support Report a warranty claim

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Who did you purchase your original order from?

Directly from Vuly

From somewhere else

Have you registered your purchase with Vuly 
and received a confirmation of your registration number?

              Yes
            
              No

Before you can lodge a warranty claim you will need to register your purchase with Vuly by clicking here.

Enter your Vuly order number/purchase registration number:
If you don't know your original order number please call us on 0800 661 238.

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Please provide your personal contact information:

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Normal

. Because your order was delivered/picked up on , this item is now outside the warranty period.

You can purchase half-price spare parts here or accessories here..

You can purchase half-price spare parts here or accessories here..

yes

What type of issue was it?

One or more items were missing

OR

A Different Issue

Please describe the problem using this box: (300 character limit - keep it concise!)

Does the issue relate to a metal pole breaking or rusting?

No

Yes

no

Please upload a photo of each unique issue.

We can only approve replacement parts if we have a photo of each unique issue.

Please upload a photo of the items that did arrive:

Type in the batch numbers for each component that is affected.

Click here to see examples of where to find batch numbers.

Type in the serial number found on the undersize of the bike.

Click here to see where to find the serial number.

When your warranty claim is approved

Would you like the replacement parts to be shipped to the address listed above, or would you like to pick up the parts from our warehouse at Penrose, Auckland? See map

Ship it to my address above

OR

I will pick it up from Vuly's Auckland warehouse

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Where to find the batch number

				   For the Net look on the left side of the entry. 

				   For the Skirt look on the left side of the zipper. 

				   For the Safety Pads look at the bottom of the rubber Vuly logo. 

				   For the Frame look on the metal frame. 

				   For the Skirt look on the left joiner/joiner pole of under the entry. 

				   For the Mat look at under the mat near the entry. 

				   For the Shade Cover look on the side of the shade cover

Got it!

Locate the serial number on the underside of the bike.

Here are examples of where to find the batch number:

Locations to find batch numbers

no

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