Privacy Policy

Vuly is committed to providing you with superior customer service, which includes the highest protection of your privacy. Vuly is bound by the Privacy Act 1988 (Cth) ("Privacy Act"), which sets out a number of principles concerning the protection of your personal information.

The following Privacy Policy document outlines the types of personal information that Vuly collects via this website and how it is used.

Your Information

We collect your personal information mainly to supply you with the products and services you order from us. We may also collect your personal information for the purposes of:

  1. verifying your identity;
  2. administering and managing products and services (for example, charging and billing);
  3. responding to any queries or feedback you may have;
  4. preventing and detecting any misuse of, or fraudulent activities involving our website; and
  5. researching and developing our products and services.

If you provide your contact details over the phone or enter your contact details into our website checkout, a sales representative may call you via phone or email you to provide assistance or to follow up with your order. We may also use your information to contact you about goods and services that may be of interest to you, as permitted by law.

Secure Information

Vuly uses up-to-date security techniques and processes to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. All security measures employed by Vuly meet current industry standards.

Vuly uses Secure Sockets Layer ("SSL") technology to protect your personal information. SSL provides an encrypted link between you and Vuly, ensuring that all information that you supply to us when using our website is completely private and that its integrity is maintained. To view our SSL Certificate, click the green bar in your address bar when using our website. You may notice that we have the same green bar that your online banking service would use.

Vuly uses a secure third party payment provider to process all credit card transactions for New Zealand customers.

When you come to our website we may collect certain information such as browser type, operating system etc. This information is used in an aggregated manner to analyse how people use our site, so that we can improve our services.

We use cookies on our website. Cookies are small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

Our site contains links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Vuly is not responsible for the privacy practises of third party websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

For all users within the European Economic Area

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. Vuly will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA).

We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA such as Australia and the US. This might be required in order to fulfil your order, process your payment details or provide support services. Vuly have procedures in place to ensure your data is protected. If you wish for more information about these contracts please contact our Data Protection Officer.

For all users outside the European Economic Area

By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. You still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes. Sometimes Vuly may need to transfer your personal data between countries to enable us to supply the services you've requested. By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes. This may occur because our information technology storage facilities and servers are located outside your country of residence.


We may disclose personal information about you (for the purposes set out above) to the following ("Contacts"):

  1. our distribution partners, contractors, joint venture partners, etc.;
  2. our suppliers who need to access this information to provide us with specific services that enable us to supply you with the products and services you have ordered;
  3. payment systems operators (for example, merchants receiving credit card payments and rewards program managers);
  4. our professional advisers, including our accountants, auditors and lawyers; and
  5. government and regulatory authorities and other organisations, as required or authorised by law.

Our current Contacts include, but are not limited to:

For customers regardless of location:

For Australian Customers:

For US Customers:

For UK/European Customers:

Your Rights

You have the right to access and make changes to your personal information at any time. To request access to your personal information, visit the Vuly Showroom, call 0800 661 238 or email

We may also use your personal information to offer you products and services that we believe may interest you, but we will not do so if you tell us not to. If you only want to receive communications from us that are account-related or legally required, you can "opt out" of all other types of communications. To opt out, contact a Vuly customer service representative on .

What if you do not wish to provide us with your personal information?

If you do not provide all the personal information that we request, we may be unable to supply your desired products or services, or we may be restricted in the way that we supply these products or services to you.

How to request deletion of your Facebook Data from our app and systems

You may ask us to delete or remove your personal data collected from Facebook at any time. To request erasure or modification of your information, call 0800 661 238 or email


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