Warranty: What's Covered?
Buying a trampoline, or monkey bars is an investment in years of outdoor fun, so it's important to know what protection comes with your purchase.
At Vuly, we're proud of the quality of our products, which is why every purchase comes with a warranty covering key components against manufacturing faults and defects. Depending on the part, your warranty can last for up to 10 years.
What Does the Vuly Warranty Cover?
This warranty is for use under normal conditions, and it applies for:-
Trampolines (Vuly/Lift series and Thunder series)
- 120 months [10 years] to the Frame Tubes and Joiner Poles.
- 60 months [5 years] to the Springs (excluding Leaf Springs), and discrete Jump Mat (excluding the print).
- 24 months [2 years] to the Trampoline Shade Cover.
- 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net (including the Jump Mat in models that combine the Jump Mat and Safety Net - e.g. Thunder 1.0 and Thunder Summer), Net Poles and Leaf Springs.
Trampolines (Ultra series)
- 60 months [5 years] to the Frame Tubes, Joiner Poles, Springs, and Jump Mat (excluding the print).
- 24 months [2 years] to the Trampoline Shade Cover.
- 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net and Net Poles.
Trampolines (Flare series)
- 36 months [3 years] to the Frame Tubes, Joiner Poles, Springs, and Jump Mat (excluding the print).
- 12 months [1 year] to the Trampoline Shade Cover.
- 12 months [1 year] to all other parts of a purchased trampoline – e.g. Safety Padding, Safety Net and Net Poles.
Monkey Bars
- 84 months [7 years] to all Frame components.
- 24 months [2 years] to all Swing components.
- 12 months [1 year] to all Shade Covers.
- 12 months [1 year] to all accessories.
Accessories for products
- 24 months [2 years] for all swings included with, or purchased separately to, swing sets or play sets.
- 12 months [1 year] to purchased accessories – e.g. Mister, Deck, Soccer Goal.
The customer may extend the standard 12-month [1 year] warranty to 36 months [3 years],
if they purchase an extended warranty within 7 days of their delivery date.
No extended warranty is available on standard warranties that are over or under 12 months [1 year].
An extended warranty can provide added confidence, especially for families who expect years of active play.
How to Submit a Warranty Claim
If you believe your products have a manufacturing fault or defect,
Raise a warranty claim
Before you start, please have the following ready:-
- Your purchase details, including the date you bought your Vuly product
- Your product batch number
- At least 3 clear photos showing the manufacturing fault or defect
Link to sumbit - https://www.vulyplay.com/en-GB/support-lodge-warranty
Step 1: Gather Your Information
Locate your purchase details and batch number, then take clear photos of the affected part.
Step 2: Complete the Online Warranty Claim Form
To fulfil a warranty claim, customers must submit an online Warranty Claim through the Vuly Support Centre.
Step 3: Upload Supporting Photos
Include at least three clear photographs that show the manufacturing fault or defect.
Step 4: Submit Your Claim
Once all required information has been provided, the Vuly team will assess your claim and contact you regarding the next steps.
Need a Replacement Part?
Warranty not quite covering your issue? No worries, we’re still here to help.
If a part has gone missing, taken a bit of a beating, or started showing some wear over time, registered Vuly customers can enjoy our Half-Price Parts for Life programme. With 50% off replacement parts, it’s an easy way to keep your Vuly looking great and ready for plenty more garden fun.
Not Sure? We're Happy to Help!
Not sure if your issue is covered by the warranty? No problem! Our friendly support team is always happy to help.
Whether you've misplaced a part, spotted a bit of wear and tear, or simply need some advice, give us a shout. We'll help you work out the best next step and get your Vuly back to making memories in the garden.
Author’s Friendly Reminder:-
They may seem like a quiet bunch at first, but say the magic words “trampoline” or “backyard fun” and they’re away! ?
Our team loves chatting about Vuly, sharing helpful advice, and making sure you get the answers you need (with a smile along the way).
