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Vuly Trampolines Customer Service

Trampolines have soared in popularity in recent years and have become a staple in backyards across the nation. Kids are rediscovering the joys of outdoor activities, and parents are thrilled with the myriad of health benefits associated with rebounding and regular exercise!


The surging trampoline trend means that the number of companies selling trampolines has increased substantially. While there are more trampoline models and accessories than ever before, choosing the right business and the precise product can prove to be difficult. With such a wide selection, the question remains—which company should you choose?


Vuly realizes that trampolines are an investment, and we want you and your family to enjoy our trampoline products for years to come. Vuly's team experts are dedicated to providing unparalleled customer service and putting our clients' minds at ease. Here are just a few reasons why Vuly is the ultimate corporation for all of your trampoline needs:



  • Unlike other companies or warehouse chains, our employees are required to have an expert knowledge about our trampolines and safety accessories. Our team is involved in every aspect of the business, from product design to writing the manuals. We love interacting with our customers and are always willing to answer any questions, receive any comments, and consider your feedback to improve our products and services.


  • If you prefer to interact by phone, our representatives are easily reached by calling our head office. Our knowledgeable, courteous staff is available during business hours for your convenience. Are you more of an online person? No problem. We have employees who are specifically hired for email inquiries. Send us an email and we will get back to you as soon as we possibly can.


  • Our employees are passionate about trampolines and their many functions. Our website features an articles page that is totally devoted to educating our customers about many aspects of trampoline uses and ownership, including maintenance, safety tips, activities, and product information.


  • Our expert-written instruction manual is included with every trampoline purchase to make your assembly process easier and more convenient than ever before. This full-color manual is has photographs that depict each step of the assembly process, in addition to diagrams and text. This manual is perfect for aiding customers who learn best by reading and by studying diagrams.


  • For our visual-learning customers, we have created a narrated instruction video that shows the full assembly process. Starting with the basic materials and finishing with the completed product, this video is perfect for seeing the assembly process in an easy-to-follow format. This video is available both on our website and on YouTube.


  • We provide a free catalog with a full product display, product descriptions, and articles. This catalog does not require any commitment from the requesting household.


  • Included with every one of our products is our comprehensive twelve month warranty. This is backed by our spare parts division, which keeps every part in stock. Having spare parts in our warehouse at all times means that you get your needed components quickly and efficiently. This warranty can be extended for an additional two years for an inexpensive, one-time fee.


  • Has your warranty expired? No problem. Any spare parts that need to be purchased beyond the warranty are offered to our existing customers for half of the retail price, ensuring that your trampoline can be back in bouncing shape at a lesser cost to you.


  • For your convenience, we have included instruction manuals, instructional videos, catalogs, and commercials on our website. These can be easily downloaded to aid customers about the variety of products and special deals that we offer. Note: not all sales or specials are current. Please check the date listed on the instruction video, or contact our representatives for existing specials.




Vuly is committed to the highest quality of customer service. Contact us to see how we can help you today!
trampolines customer service
17 June, 2011

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